Shipping Policy
Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Customers will receive a confirmation email with tracking details once the order has been shipped.
Shipping Options
- We offer multiple shipping options to suit your needs, including standard, expedited, and next-day delivery. Costs and delivery times are displayed at checkout.
- Free shipping is available on orders over $X (if applicable).
Delivery Times
- Standard shipping: 3–7 business days
- Expedited shipping: 2–3 business days
- Next-day shipping: 1 business day (if ordered before the cutoff time).
Shipping Restrictions
- We ship only to locations where vaping products are legally permitted.
- Some items may have restrictions based on local laws. Customers are responsible for ensuring compliance with their local regulations.
Damaged or Lost Packages
- If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery or the expected delivery date.
- We will work with the carrier to resolve the issue and ensure your satisfaction.
Return Policy
Eligibility for Returns
- Products can be returned within 30 days of delivery if they are unused, unopened, and in their original packaging.
- Returns are not accepted for opened or used items unless the product is defective.
Defective or Incorrect Products
- If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order.
- Proof of purchase and photos of the issue may be required for verification.
Return Process
- Contact our customer service team to initiate a return and receive a Return Merchandise Authorization (RMA) number.
- Securely package the item and include the RMA number inside the package.
- Ship the item to the address provided by our team. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refunds
- Refunds are processed within 5–7 business days after the returned item is received and inspected.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
- We do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.
Non-Returnable Items
- Certain items are non-returnable due to health and safety regulations, including e-liquids and disposable vape products.
Contact Us
For any questions or concerns regarding our shipping or return policy, please reach out to us at info@cravevapeshop.com or call +17604862576 .